Libredesk - Open source self hosted customer support desk

Libredesk is an open source customer support desk built with Go, PostgreSQL and Vue 3. This talk is a hands-on introduction and walk-through of the project, what it is, why it was built, and the problems it aims to solve as a truly open-source alternative.

I’ll showcase core features, the product experience and technical decisions.

I’ll also share how the project has evolved from a solo build to a small growing contributor base. This session is ideal for developers and OSS enthusiasts looking to explore a new open source tool and understand the process of taking it from ideation to release.

1. What libredesk is and how it compares to existing tools.
2. Core features and product flow of ANY modern support platform.
3. Architectural decisions using Go, PostgreSQL and Vue 3
4. Lessons from launching and growing a new open source project